May 1998

Understand The Real Issues

Families can argue about almost anything, but often a seemingly trivial squabble is really about a larger, sometimes "hidden" issue. Understanding what conflict is really about can help parents decide the best way to handle it. Underlying issues that commonly trigger family conflict:

Power and control. Who gets to decide?
Individualization and autonomy. "I am me, not you. I am independent."
Separation. "I am anxious that you are leaving me/I am leaving you."
Trust. "I trust/don't trust you to keep your promises, protect yourself from harm, make your own decisions."
Competition over resources. "I want more love, attention, space, time, help, money, privacy, privileges."

Because these issues recur in every person's life, regardless of age or gender, raising a conflict-free family is not possible. Realistic goal: To evolve a process whereby family members communicate openly, negotiate disagreements, tolerate one another's differences and respect each person's autonomy. Here are some ideas in building a positive family process:

  • Take time to talk and listen to others' points of view, when no response of action is expected.
  • Don't expect to resolve everything all at once or forever. A problem that appears to be settled today may be back tomorrow.
  • Strive to make commitments that are constructive. Example: Establish a regular, pleasurable activity to reinforce a child's competence rather than focusing on arguments over poor schoolwork.
  • Demonstrate equity. Avoid belittling children's concerns. Example: Weigh slices of cake rather than brushing off the concern that "her piece is bigger than mine!"
  • Solve easy issues first. Families get stuck on problems that are complex and intertwined. Better: Find a small area that you can negotiate. Remember: The process is an important as the goal. Example: Mom needs time to herself. Getting Pat a bike helps.
  • Remember that the family is a system. A change in one place will produce a reaction somewhere else. Example: Now that Pat has a bike, Mom has freedom, but Jamie feels slighted.

    If what you usually do stops working, try something different.

    In order to negotiate conflicts and resolve issue disputes, effective listening is a must. LISTEN. Much family conflict is not over genuine disagreement but miscommunication. Helpful:

  • Identify with the other person's point of view.
  • Talk about needs and feelings, not just position. Position: "I'm going to play golf this weekend." Better: "I know we planned to clean the garage on Saturday, but I've been under so much pressure that I think I'll explode if I don't get a few hours to myself."
  • Separate listening from action. Example: Junior storms in from a baseball game, says his team lost and slams his bedroom door. Action: An immediate reprimand for the slam or cajoling to "make him feel better." Better: Wait for him to process his own feelings. Talk about winning and losing after the storm has passed.
  • Know when to stop talking. We don't all absorb input at the same rate. Talking at someone is a weapon intended to produce capitulation. Learn to back off, rest, reflect and return to the discussion at another time.
  • Stick to the issue at hand. Try to avoid an exchange of accusations that rake up the past and predict the future. Example: Mom: "You could have called. You're so inconsiderate. You've never cared about anyone else, and never will!" Teen: "Why should I? You never believe me anyway!" Better for Mom: "It's not like you to be so late. I was worried. What happened?"
  • Never use physical force. Separate warring children, reinforce positive behavior and find alternatives to physical punishment, even if your parents used it and you "turned out OK." Reason: The message is that it is OK to use force to gain one's point of view. Family-sanctioned violence can lead to confusion between affection and aggression in adulthood.
  • Source: Carol Rubin, Ph.D., Bottom Line Personal, Vol. 18, No. 24, Dec. 15, 1997.

    A Workable Time-Out

    With awe in their voices, parents tell how their children have stopped throwing tantrums, badgering them and running around wildly in public. Behind these dramatic changes is a discipline technique known as 1-2-3 Magic. This is a behavior modification technique developed by Thomas Phelan, an Illinois clinical psychologist who wrote a book and produced a video titled 1-2-3 Magic: Effective Discipline for Children 2-12. It's so simple that many parents are skeptical at first. But simplicity is at the heart of the technique's success. Basically, here's how it works:

    When a child does something a parent (or care-giver) doesn't like, the parent says, "That's one." If the child continues, the parent says, "That's two." If the child keeps going, the parent says, "That's three. Take five." That means the child has to go to his or her room for a time-out that lasts about one minute for each year of the child's age.

    During the time-out, off-limits are friends, phones, televisions, computers and electronic games. For really bad behavior, like hitting or cursing, the parent goes straight to "That's three," and adds time depending on the severity of the misdeed.

    During the counting and after the time-out, the parent can give a two- or three-word explanation but doesn't say anything else no lecturing, no arguing, no yelling. The "no talking" and "no emotion" rules for parents are essential.

    If parents violate these cardinal rules, Phelan says, the child can't clearly hear the warning ("That's one"), which gets mixed up with the rest of a parent's "verbal garbage." And many children will take yelling, nagging and arguing as a challenge. Unwise attempts on your part at talking or persuading are guaranteed to take the child's focus off the possibility of good behavior and put their focus on the possibility of an enjoyable argument. Consistency is the key, say those who have learned the technique.

    "What makes it work is repetition and backing up what you say," says Rick Sykes, a psychiatric nurse who introduced 1-2-3 Magic to a Memphis psychiatric hospital where this technique is used for all patients in its child and adolescent unit. He asks parents of patients to use it at home. Sykes said he likes 1-2-3 Magic because it covers two common mistakes parents getting too emotional and/or mistakenly assuming their children will respond to rational arguments because they're just little adults. "If you really want your children to continue (doing what they are doing), yell at them. Even though it's negative reinforcement, it's reinforcement," Sykes says.

    Parents gain confidence with 1-2-3 Magic because it gives them a simple structure and helps them avoid manipulation by their children. It puts parents in the driver's seat immediately. Parents often need something more simple and structured than the discipline centered on logical and natural consequences. After a year of 1-2-3 Magic, most children stop a lot of badgering and back-talking.

    Common mistakes parents make when starting to use 1-2-3 Magic include arguing with their children, talking too much and trying it for a week and then stopping. A parent or relative may sabotage the strategy if they do not agree to follow the 1-2-3 process. It actually works if you continue to do it, but you have to stick it out. Don't give up after two weeks.

    Source: The Kansas City Star, Thursday, Oct. 2, 1997.

    Don't Overcriticize School-age Children

    School-age children are particularly vulnerable and sensitive to criticism. Here are some things to avoid and some suggestions for positive ways to talk to kids from author and parenting expert Vicki Lansky:

    Avoid labeling children as "careless," incompetent" or "disappointing." You may be programming them to live up to your description.

    Don't embarrass children in front of others. Avoid using "public times" to recall past misbehavior, correct bad habits or correct nonessential information they are sharing.

    Start sentences with "I" (your opinion) instead of "You" (supposed fact). Say "I feel that you..." instead of "You are...."

    Don't interrupt kids with "important" (to you) messages like "You're fidgeting again."

    Don't stoop to clever sarcasms. You're wasting your time and risking the possibility that your child may understand and be hurt.

    Be careful about nicknames. Even a loving "Stretch" or an amusing (to you) "Dumbo" can be hurtful to a child.

    Talk to children as you would to adults. You would probably never tell an adult to "Fix you hair. It looks awful."

    Avoid using "never," "always" and other absolutes.

    Avoid the famous put downs that your parents may have used on you: How many times do I have to tell you? Look what you made me do. Act your age. Can't you do anything right? What's wrong with you?

    Don't talk about your children's problems on the telephone or in any place where kids might overhear you. They will feel betrayed and suspect that you discuss all private matters with outsiders.

    Source: Work and Family Life, Vol.12, No. 1, Jan. 1998.

    Herbert G. Lingren, PhD
    Extension Family Life Specialist